Shipping policy

Overview

Kinger Industry Inc. aims to provide prompt and reliable shipping services to all our customers within the United States. Please review our shipping policy for more details about how your order will be processed, shipped, and delivered.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping option:

• Standard Shipping: 3-5 business days

For specific products such as water works, fire protection, and fitting-related items, we use LTL (Less Than Truckload) shipping due to their size and weight.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Kinger Industry Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kinger Industry Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United States.

Contact Us

For more information, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@kingerinc.com or by mail using the details provided below:

Kinger Industry Inc.
4290 E Brickell St. Unit B
Ontario, CA 91761
United States